Thanks for shopping at www.dr-hermans.co.uk
If you are not entirely satisfied with your purchase, we’re here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
If for some reason you receive an item that is damaged or broken then please take a photograph of said item and email (firstname.lastname@example.org) it to us as soon as you can. Once we’re satisfied that the item was damaged in transit or sent damaged from our warehouse then we will either replace the item or offer you a refund.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your
If you have any questions on how to return your item to us then please contact us.
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